Ski Boots – When these are fitted in our showroom, we will heat the liner to speed up the moulding process to make the boots bespoke to yourself and custom fitted. Your statutory rights are not affected so if there is a defect with the skis please get in touch and we will remedy this with the supplier as per their warranty process. As this modifies a new item, we cannot offer our standard returns on skis. We will also mount bindings to your requirements (if applicable). Skis – When we sell a pair of skis, we remove the protective packaging and wax the skis to ensure they are ready for use. This is VERY IMPORTANT as items can be destroyed and this is your responsibility when using Royal Mail! RETURNING ITEMS WITH BATTERIES - Please use Royal Mail and notify them of the contents when arranging shipping so a battery label can be attached - Please connect batteries before packing, for example batteries should be connected to heated gloves, as this is the only way you can ship items with Lithium Batteries. Simply return the item unused and undamaged with its original packaging and we will process a refund to you within 7 days to the original payment method.Īfter 60 days the suppliers original warranty will apply, and we will endeavour to repair, replace or refund the item depending on how the supplier sees fit to remedy any acknowledge issue with a product.ĭownload a returns form here: The Skiers Lounge Returns Form (PDF) We offer a 60 Days returns on the majority of items purchased on our website and in store.
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